Frequently Asked Questions

To order one of our exclusive pieces please fill the form to be contacted or send us an email to info@valdoluxury.com, or place an order directly on our website.

You can always check the status of your order by email with your sales representative and we also provide details about updates before shipping.

The order date will be the day we received your 50% deposit and placed the order with our production team. The ship date will be once your order is completed and we received the 50% remaining balance plus shipping costs.

Your order will be shipped once the production is completed and you have made the full payment. The delivery time depends on the shipping options you choose and on your location.

Packging is included in the price. When the use of a wooden box is mandatory, the client must let his sales representative know when placing the order. Also, if the client requires specific packaging, it will be charged accordingly.

Our supliers' warehouse and fabric is in Oporto, Portugal by a team of highly skilled craftsmen who works closely with a group of exceptionally artistic and well-rounded Portuguese product designers led by a Senior Designer.

V Luxury can custom their pieces upon order. Always confirm with our Sales & Product Specialist about the prices for that, depending of the changes it could have up-charge.

For this information you can see it in the description of the piece you want (Product PDF) or you can send us an e-mail to vluxury1@yahoo.com

To purchase from V Luxury you may use bank transfers, or card payment. Please notify our team ( info@valdoluxury.com ) if you made a bank transfer.

This all depends on the carrier you choose to use. If you will be using one of our selected carriers, then we will arrange your items to be insured. Also, our selected carriers will contact you to schedule a delivery date and require a signature upon delivery.

When your order is nearing completion, we will notify you so shipment can be arranged. Your Sales & Product Specialist will be able to assist throughout this process.

No, once your order has been dispatched, we are unable to redirect your delivery to another address. If changes are made the client is responsible for contacting the shipping company and accept any additional charges. Changes to your order can only be made within the first 48 hours of purchase. Unfortunately, V Luxury cannot accept modifications once orders are placed. All goods are custom made to order specifications. The client will have to place a new order with no implications on the previous one.

We ship worldwide.

All goods are custom made to order specifications. There are no returns or exchanges. If there is an issue with your order and you report this within 48 hours we can work with you to repair or replace your piece, but we do not accept returns or exchanges. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods.